Returns & Refunds

Eligibility

Returns or refunds are considered for products that are damaged on arrival, defective within warranty, or when an incorrect item was delivered. Please inspect deliveries within 48 hours and report issues promptly.

Process

1. Contact our support team with order details and photos of any damage or defect.
2. FlyBear will assess the claim and provide return instructions if eligible.
3. Once the returned item is received and inspected, we will process a replacement or refund.

Refund timing

Refunds, when approved, are processed to the original payment method. Bank processing times may vary; expect refunds within 7-14 business days after approval.

Exceptions

Consumables, items damaged by misuse, or products altered after delivery are generally not eligible for returns. Warranty and service claims are handled per the product warranty terms.

Contact

To start a return or raise a refund request, email us at cbrhealthcaregroup@gmail.com with your order details and photos where applicable.